Trace the handoff
Record where work starts, pauses, changes hands, and needs judgment.
SERVICE NOTE 05
Workflow automation.
Replace brittle handoffs with observable, recoverable software workflows.
Where does the work stop, and who needs to know what happens next?
WHAT THIS CAN INVOLVE
Workflow automation shaped around a real task.
We map where work moves between people and systems, then automate the parts that benefit from consistency. Good automation makes state visible and leaves room for people to review important decisions.
Useful deliverables
- Workflow mapping and system integration
- Automation and exception handling
- Operational visibility
HOW THE WORK MOVES
Make the important choices visible.
Each step leaves the team with something concrete to review, refine, and own.
Connect the systems
Move the necessary state between existing systems with explicit boundaries.
Monitor exceptions
Make retries, exceptions, and ownership visible to the people responsible.
RELATED CAPABILITIES
The system may need more than one piece.
LET'S GET SPECIFIC
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